Minimum age is 18 years old to add a credit card and ride a bike.
It could be a network delay, so please try
-Closing the app, wait 10sec and try again.
-Make sure the lock isn't hitting a wheel spoke or any other blocker when trying to close.
-Contact support at info@tootlebike.ca if the issue persists.
Please raise a ticket in the system, our support team will end the ride. If there is any surcharge, we will credit your account
Yes we do, head to the menu (top left on the map screen )and click on the ride pass or promotion button
Please raise a ticket with picture so we can repair the bike and refund any charges that may incur.
While in an active rental your ride can be paused and locked ANYWHERE. A pause fee will apply if not on a ride pass.